Module 6 Quiz

Thinking about the four scenarios in below, list the legislation and agreed ways of working that need to be taken into account when reporting adverse events, incidents, errors and near misses in each scenario.

Example 1: An investigation is started after a number of patients died unexpectedly in care

Example 2: You arrive at an individual’s home to support them with their shopping to find that a colleague has already arrived to undertake this task.

Example 3: When serving lunch, an individual who has a nut allergy was given a peanut butter sandwich by mistake. You notice this just in time to change the sandwich

Example 4: An individual in the bathroom area slips on the wet floor. When investigating you notice that a wet floor sign has not been used.

List 4 factors and difficult situations that may cause confrontation in your workplace. 

Thinking about the factors and difficult situations that may cause confrontation, select one that relates to your own role and answer the questions below:

1. What is the factor or difficult situation that may cause confrontation?
2. How could communication be used to solve problems and reduce the likelihood or impact of confrontation?
3. How would you assess and reduce the risks in this situation?
4. What is the agreed way of working for reporting confrontation in your service?